Return Policy

At EC Plugs and Gems, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely happy with your purchase, we are here to help.

Returns:

You may return any unused and unopened product within 30 days of the purchase date.

To be eligible for a return, the product must be in its original packaging and in the same condition that you received it.

Due to our commitment to maintaining sterile practices, any product that has been opened or used cannot be returned.

Refunds:

If you would like a full refund, you are responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable.

Once we receive and inspect the returned item, you will be notified of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges:

If you need to exchange your item for a different size, please contact us at owner@ecplugsandgems.com.

You are responsible for the return shipping cost, but we will apply the return shipping fee as a store credit to your account for future purchases.

Once the returned item is received and inspected, we will process the exchange and notify you when the new item has been shipped.

How to Return or Exchange:

Please contact us at owner@ecplugsandgems.com to initiate the process.

Provide your order number and a brief explanation of the reason for the return or exchange.

Follow the instructions provided to send the item back.

If you have any questions or need assistance, please feel free to reach out to us at owner@ecplugsandgems.com

Thank you for choosing EC Plugs and Gems!

Shipping Policy

At EC Plugs and Gems, we strive to ensure that your order reaches you safely and promptly. Please read our shipping policy for important information regarding shipping methods, times, and costs.

Processing Time:

Orders are typically processed within 1-3 business days after your purchase is completed.

You will receive a confirmation email once your order has been shipped, including tracking information.

Shipping Rate:

Shipping rates are calculated at checkout based on your location and the selected shipping method.

Free Shipping:

We offer free standard shipping on orders over $35 within the United States.

International orders: We currently only ship within the US

Shipping Delays:

While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may affect shipping.

If your order is delayed, please contact us at owner@ecplugsandgems.com for assistance.

Lost or Damaged Packages:

If your package is lost or arrives damaged, please notify us within 7 days of the expected delivery date.

We will work with the shipping carrier to resolve the issue and, if necessary, send a replacement.

Order Tracking:

Once your order has shipped, you will receive a tracking number via email.

You can track your package on the carrier’s website using the provided tracking number.

If you have any questions or need further assistance, please reach out to us at owner@ecplugsandgems.com.

Thank you for choosing EC Plugs and Gems!