Frequently asked questions
Are your plugs sold in pairs?
YES! All of our plugs are sold as a set of two
Are your gauges made from natural gemstones?
YES! Unless otherwise specified, all products are made from real natural gemstones.
I don't see my size?
Reach out to us at owner@ecplugsandgems for requests on sizes and stone type
How do I properly size up my ear gauges?
This depends on size and preference. Many people choose a taper method when sizing up from a smaller size. However, we do carry transitions (for example 13mm) to make the transition from 12mm to 14mm smoother if you prefer to wear plugs.
Can I order a matching set with different sizes?
Have different size gauges? Message us at owner@ecplugsandgems.com for special requests
How long does it take to ship my order?
Delivery times vary, we have a 1-3 business day processing time. All plugs are shipped from Phoenix AZ, so the closer you are the faster you receive your product. Delivery is dependent upon location and shipping time after carrier pickup.
I ordered the wrong size, can I change my order?
Contact us immediately ask owner@ecplugsandgems.com if you put the wrong size in. We do our best to accommodate any changes after the order has been placed within processing time. After the order has shipped however we cannot change anything. You can return the item after delivery for an exchange of the appropriate size as long as the item has not been worn and is returned in its original packaging.
What is your return policy?
We have a 30 day return policy. As long as the item has not been worn or damaged and is returned in original packaging. Please contact customer service at owner@ecplugsandgems.com for assistance. We offer two options for return shipping. Prepaid labels with a fee of $6 taken out of your return. Or you can handle return shipping with your choice of carrier. Please note that returns can take 2-3 weeks to process.
Can I use multiple discounts at once?
The only stackable discounts we offer are free shipping over $35 with any other applicable discount. Multiple discounts with percentages off cannot be combined.